hB
hennie B
1 reviews | Active since Apr 2024
12 Apr 2024, 13:41
Vodacom Fibre customer care non existent!
This is the worst service I've ever received. I app**** for Vodacom Fibre, but the order/vetting was declined, and no reason was provided, whilst the salesperson confirmed the application was approved. Since then, I called to no avail. I sent an email to customer care but got a message to use Tobi (a robot) that only deals with cell phone issues. Is this how Vodacom treats new customers?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Apr 2024, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2024, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
hB
hennie B's updateReviewer Update
12 Apr 2024, 14:01Thank you for the prompt feedback. Let the salesperson email me at *** or call me at +*** as I'm in Namibia and return on 18 April 2024. I am not currently available on my SA cell number.
hB
hennie B's update12 Apr 2024, 14:01
Reviewer Update
Thank you for the prompt feedback. Let the salesperson email me at *** or call me at +*** as I'm in Namibia and return on 18 April 2024. I am not currently available on my SA cell number.
hB
hennie B's updateReviewer Update
12 Apr 2024, 15:02I appreciate your feedback. I received the email referred to, but it concerns me that "Fibre should be installed within 30 days", implying it can take longer whilst I urgently need the Internet to present my university classes all over Africa. Is there no way to get the installation done earlier?
hB
hennie B's update12 Apr 2024, 15:02
Reviewer Update
I appreciate your feedback. I received the email referred to, but it concerns me that "Fibre should be installed within 30 days", implying it can take longer whilst I urgently need the Internet to present my university classes all over Africa. Is there no way to get the installation done earlier?