Vodacom fibre customer care is horrible.

I app**** on the the 20th of April for a relocation. I phoned in a week later to check it the process is going on and they said the order has been cancelled by them for some reason. Then app**** again. It has been more than n month since my first relocation application and it has been escalated to managers and still nothing has happened. They also say they will call back which they never do and always apologize and still nothing happens. The consultants have no clue what they are doing and each one has different answers to my questions. And as soon as I app**** for my relocation they renewed my contract so cancelation isn't an option as it's a new contract and the cancelation fee will be through the roof. I'm stuck with paying a premium and no WiFi. Rather look at other service providers.