CP
Cathrynne P
1 reviews | Active since Mar 2021
28 Aug 2026, 10:48
Vodacom Fibre Customer Care
Horrible and dissatisfactory customer service, feedback and resolution time of queries
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Aug 2026, 12:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Aug 2026, 12:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Cathrynne P's updateReviewer Update
29 Aug 2026, 07:16Good day,
I have still not been contacted to resolve my query. We have made multiple calls to follow up, spoken to 3 agents, sent numerous mails, the query has been "escalated" 4 times and we are now going on day 5 with zero resolution or action. Nobody contacts us back and we are left to do the follow up. I cannot comprehend what is so difficult to get a technician to contact us and make an appointment to restore our fibre. Nobody from Vodacom seems to be eager to help and we are told the query is "escalated" but nothing gets resolved and the process is delayed and not expedited by "escalations". This is appalling.
I have still not been contacted to resolve my query. We have made multiple calls to follow up, spoken to 3 agents, sent numerous mails, the query has been "escalated" 4 times and we are now going on day 5 with zero resolution or action. Nobody contacts us back and we are left to do the follow up. I cannot comprehend what is so difficult to get a technician to contact us and make an appointment to restore our fibre. Nobody from Vodacom seems to be eager to help and we are told the query is "escalated" but nothing gets resolved and the process is delayed and not expedited by "escalations". This is appalling.
CP
Cathrynne P's update29 Aug 2026, 07:16
Reviewer Update
Good day,
I have still not been contacted to resolve my query. We have made multiple calls to follow up, spoken to 3 agents, sent numerous mails, the query has been "escalated" 4 times and we are now going on day 5 with zero resolution or action. Nobody contacts us back and we are left to do the follow up. I cannot comprehend what is so difficult to get a technician to contact us and make an appointment to restore our fibre. Nobody from Vodacom seems to be eager to help and we are told the query is "escalated" but nothing gets resolved and the process is delayed and not expedited by "escalations". This is appalling.
I have still not been contacted to resolve my query. We have made multiple calls to follow up, spoken to 3 agents, sent numerous mails, the query has been "escalated" 4 times and we are now going on day 5 with zero resolution or action. Nobody contacts us back and we are left to do the follow up. I cannot comprehend what is so difficult to get a technician to contact us and make an appointment to restore our fibre. Nobody from Vodacom seems to be eager to help and we are told the query is "escalated" but nothing gets resolved and the process is delayed and not expedited by "escalations". This is appalling.