ZS
Zahedd S

1 reviews | Active since Apr 2021

21 Apr 2021, 17:37

VODACOM FIBRE !!!! CUSTOME NO SERVICE !!!

Where do I start...worst experience ever... they hide behind their 48 hour policy, which is poor turnaround time by any standards. Thereafter deflect problem to Openserve and after Openserve makes a call out and confirms the issue is on the Vodacom side ...they go silent...FOR A MORE EXPENSIVE COMMODITY THAN OTHER SERVICE PROVIDERS ... I will also look at moving my 3 REDVIP mobile accounts !!!!! I HAVE USED MY DATA BUNDEL FOR SCHOOL AND WORK !!!

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Replies (1)
Vodacom
Vodacom's reply22 Apr 2021, 07:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team