KH
Kevin H

1 reviews | Active since Jun 2021

07 Jun 2021, 09:35

Vodacom Fibre custo er service is pathetic. 1.5weeks and still no Fibre.

I had Fibre installed with you and Vuma about 3 weeks ago. Since it's been installed, I've had working Fibre for 1.5 weeks and I've had no Fibre for 1.5 weeks. I have called in numerous times to vodacom Fibre line and it's always *******. Managers don't call you back, they say it's escalated but I doubt that because the mangers dont call and I'm still sitting with no Fibre. U have a 48hr turn around time which is a load of *******. I have about 6 contracts with vodacom, I pay on time and u have never had an issue collecting money from me, but when it comes es to service from you guys it's like pulling teeth, completely unacceptable. If my Fibre is not working in the next 24 - 48 hrs, you will cancel this brand new fibre contract and I will go some where else. As my other contracts expire, I will close each and every one until I have nothing left with Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply07 Jun 2021, 09:45
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
KH
Kevin H's update07 Jun 2021, 16:58
Reviewer Update
Please explain what due course means? It's been a full business day and still no one has bothered to contact me. Please just cancel my Fibre, I'm not interested in doing business with Vodacom as I'm in my legal right to cancel.