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Anneke B
1 reviews | Active since Jan 2016
23 Mar 2021, 14:31
VODACOM - FIBRE ****** - EXPLOITING CUSTOMER'S MONEY
Since my review of 16 March and confirmation of receipt of complaint.....I have not heard one word from Vodacom. I am moving out of the apartment this weekend and then don't know what is happening to my fibre, which Vodacom will most probably continue to bill me for. No service, but I must pay. No relocation, but I must pay. This is all from a mont-to-month contract, which I am now being told there is a hardware penalty if you cancel. I never received, not signed anything of the kind!!
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Vodacom's replyOfficial
24 Mar 2021, 07:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Mar 2021, 07:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anneke B's updateReviewer Update
24 Mar 2021, 09:05There are two days until you take another debit order. I have been battling with this query since February. What is going to be done about this?
AB
Anneke B's update24 Mar 2021, 09:05
Reviewer Update
There are two days until you take another debit order. I have been battling with this query since February. What is going to be done about this?