Vodacom Fibre ******

I am Vodacom mobile contract client and have had no issues, however, got excited when they announced they rolling out fibre in my area, I thought let me have all my internet and devices under one contract and I will be easier. Well, was I naive to think it was a good idea? Since the start it was a mess, I was asked to submit documents almost 7 times and every time it was someone else asking and then it carried on. This guy Prem called me and said we asked you so many times but have failed and then I lost my #### and told him I have and to stop bothering me. Then they sent me a router that never worked and then sent me another router with an LTE service as a gesture of goodwill for the inconvenience and was assured to activate it for free. It took 2 months to have it set up and activated. I have about 10 to 15 SR request numbers and spoke to at least 20 people in the contact centres. I have asked them to cancel it a week or 2 after I said it is not working. They told me no worries it will be cancelled in 48 hours. I have checked my invoice and these ******s are trying to bill me for giving me a gesture of goodwill for their mess. I called and spoke to a guy and he told me no it is wrong and that he will escalate it on 05 October and gave me another SR number. I heard nothing until I called yesterday and was told it is assigned but no action. That is where I draw the line, I immediately asked to cancel everything linked to fibre and asked to get it off my name as I do not see a foreseeable working relationship between us. The girl that helped me was very empathetic and assisted me to handle the request and another SR number received. I must say the consultants need to take the punch for the management team. The management team does not give a ### especially Grant and Phazal. They promised me a call in August and September and still today I am waiting for a call. I have lost all faith in this company and I am not planning on renewing my contract for my mobile.

Don't get me started on the live date, everyone seems clueless. One week then it was the end of August and then Septemeber and then October. I called Octotel myself and they told me that they have communicated that my area is Live from End of November and Vodacom was suppose to tell me. Well, guess what, they did not bother.

I never knew Vodacom will go this route and I can they have gone worst than Telkom.

I want you to rectify the billing on my account or we are going to fight this battle as I have recorded all my conversations with your company for my records thanks to Truecaller.

I bet they no one will get in touch as they do not care as they have not cared since the start of June.