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Nico O

1 reviews | Active since Feb 2018

06 Feb 2020, 16:07

Vodacom Fibre ******

I signed up with Vodacom in July 2019 for Fibre. The guy on the street selling me the Vodacom Fibre package told me the monthly fee is R 553.82 and that it is on a month to month basis. January 2020 the area lines became active and I called Vodacom to come and install my Fibre. Not once during this 6 month period was there once explained that there will be an activation fee of R 878.26. If I would have known of this activation fee I could have had the option to look at other packages. I believe Vodacom is a buch of ****** and be very carefull to do business with them because they hide these type of costs just for you to realise it a month after you are connected.

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Replies (1)
Vodacom
Vodacom's reply07 Feb 2020, 07:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team