Vodacom Fibre - credit not passed

I had over 5 weeks of downtime on my Fibre and called the fibre call centre nearly daily during this time. I had over 10 SR numbers opened over this time to get the issue resolved and they never got it fixed. The issue was never resolved and they accepted an early cancellation as a result. I have now been battling to get a credit from them since August and they have still not passed the appropriate credit. I have reported it multiple times and they have done nothing. All they have done is list me on ITC as a bad payer even though I have been a client and perfect payer with them for over 12 years now. The only thing they can do is bill. Customer service, loyalty and respect means nothing to this faceless and soulless corporation.