Vodacom Fibre Coverage - Do your departments communicate ?????

Regarding : Vodacom Fibre

I have phoned numerous times and received conflicting information from Vodacom Fibre. My neighbor in the same complex as I has Vodacom fibre , yet when I phone to inquire, I am told that there is no Fibre coverage in my area. I phoned the installations department just to be told by one agent , yes there is coverage in your area and then by the second agent that there is no coverage!!!!!!! Pray do tell, how can my neighbor have coverage for Fibre, but I do not!!! I had to take an LTE Device because I was told I do not have Fibre coverage again. The agent has escalated this issue twice already. I have been battling with the same **** for months! I am so frustrated and disgusted with your service!!!