KS
Kim S
1 reviews | Active since Feb 2010
20 Mar 2025, 12:18
Vodacom Fibre conundrum
I engaged Vodacom in February to install fibre in March when I have moved. Was sent a WhatsApp in February by the installer he can come install. I said I have not moved yet. I have reached out to Vodacom 3 times in March, as well as the initial installer, with my address, and am still waiting for them to come. We are nearly at the end of March and I am still waiting for fibre installation after engaging in February and 3 phonecalls. If this the service now, what will happen going forward??
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Mar 2025, 14:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Mar 2025, 14:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KS
Kim S's updateReviewer Update
21 Mar 2025, 09:56Can i ask when this will happen please as I am still waiting???
KS
Kim S's update21 Mar 2025, 09:56
Reviewer Update
Can i ask when this will happen please as I am still waiting???
KS
Kim S's updateReviewer Update
25 Mar 2025, 14:23Thank you to Ashley for following up with my fibre issue and checking in regularly, as well as escalating from his side. It made a huge difference and my fibre has been installed. Ashley's customer service is impeccable and has made a huge difference in how I perceive the company again. Thank you, Ashley.
KS
Kim S's update25 Mar 2025, 14:23
Reviewer Update
Thank you to Ashley for following up with my fibre issue and checking in regularly, as well as escalating from his side. It made a huge difference and my fibre has been installed. Ashley's customer service is impeccable and has made a huge difference in how I perceive the company again. Thank you, Ashley.