JL
Jaco L
1 reviews | Active since Jan 2021
05 Jul 2021, 17:40
Vodacom Fibre contract no comunication/over charging
I had a Fibre 24 month contract with Vodacom which ended on January 2021. No one called to confirm that the contract ended or no phone call to offer a renewal. This resulted in the contract continuing on a month to month basis. I only found this out today(05-07-2021) which means Vodacom has been overcharging me for 6 months for the same contract if I was a new customer. Now that I want to cancel, I have to give 1 calendar month notice which basically means 2 months from today. This is unacceptable and ********* business practice!
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Replies (3)
Vodacom's replyOfficial
06 Jul 2021, 06:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jul 2021, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JL
Jaco L's updateReviewer Update
16 Jul 2021, 14:29 No consultant has made contact with me to assist with my query as per Vodacom Consumer Website Team's reply. Today is 16-07-2021 and my original post was posted on 05-07-2021
JL
Jaco L's update16 Jul 2021, 14:29
Reviewer Update
No consultant has made contact with me to assist with my query as per Vodacom Consumer Website Team's reply. Today is 16-07-2021 and my original post was posted on 05-07-2021
JL
Jaco L's updateReviewer Update
10 Aug 2021, 18:58 My query is not resolved. See my original complaint. If you are going to try and dodge my complaint/concerns I will post it again on this platform and others. I will not let your company get away with this. Now I'm struggling to get my B-number. Who can assist?
JL
Jaco L's update10 Aug 2021, 18:58
Reviewer Update
My query is not resolved. See my original complaint. If you are going to try and dodge my complaint/concerns I will post it again on this platform and others. I will not let your company get away with this. Now I'm struggling to get my B-number. Who can assist?