1 reviews | Active since Jan 2017

10 Nov 2019, 20:44

Vodacom Fibre contract

Vodacom Fibre contract I have a Fibre contract with Vodacom let me tell you about this discussing Fibre. I have to call the cost center almost every week or every two weeks because of connectivity problems but today they excelled. We don't have connectivity from 5pm and contact center is unable. I tried to cancel my contract last month and I was told that there will be penalties. A contract is binding to both parties of the contract, both parties are expected to deliver. I have been making payments to vodacom as per the contract BUT VODACOM FAILED TO HONOR THEIR PART OF THE CONTRACT, I DO NOT ALWAYS HAVE MY CONNECTIVITY. PLEASE DO NOT TAKE THIS CONTRACT.

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Replies (3)
Vodacom
Vodacom's reply11 Nov 2019, 08:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

's update11 Nov 2019, 15:45
Reviewer Update
I am still not connected, system still off line what do you expect me to do Vodacom
Vodacom
Vodacom's reply15 Nov 2019, 10:01
Official
Dear Customer

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Best regards,