Vodacom Fibre -Continuous network issues
How is your fibre line continuously down, especially when your consumers are working from home. The fibre line in fourways has been down for 6+ hours 3-4 times in the last month. It was down from 6 this morning to 14::00 this afternoon. This is ridiculous customer service
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Replies (2)
Vodacom's replyOfficial
26 Oct 2021, 17:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2021, 17:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Oct 2021, 17:54Dear Kelly Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you confirmed that the fibre has been restored.
We do aplogise for the inconvenience this has caused. Regards Consumer Website Team
We do aplogise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2021, 17:54
Official
Dear Kelly Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you confirmed that the fibre has been restored.
We do aplogise for the inconvenience this has caused. Regards Consumer Website Team
We do aplogise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,