Vodacom Fibre - continuous faults with no help from Vodacom

Vodacom Fibre is useless at fixing problems and keeping customers updated on faults.

Our fibre was down in January for 2 weeks with no communication from Vodacom regarding the reasons or when we may expect to have the error fixed. I continued to call them on a daily basis and only received the standard responses that the call was assigned to someone and that that person would be in contact. That never happens and you as a user just have to wait until they decide that it is convenient to send someone out. In the mean time they continue to charge you the full monthly fee albeit that you as a customer are not able to use the fibre service.

We are again experiencing the same issue now in March. Its been about a week without internet with no response from Vodacom on any of my calls to confirm when a technician would come out to fix the fault. The first time I phoned the turnaround time was stated as 24 to 48 hours, this became 48 to 72 hours two days later. We are now at day 6 with still no indication of when it would be fixed.

In a time when most people are working from home and need internet access to do so it is unacceptable to receive this hind of service. I will be cancelling my contract with Vodacom.