mM
moniccahmasetloa M
1 reviews | Active since Oct 2016
06 Apr 2021, 11:15
Vodacom Fibre contact center not equipped to deal with client queries.
I ordered fiber in February till date it is not installed. Their consultants aren't helping as well because I get different feedback every time that I follow up. Last week they said it will be escalated as I've been waiting for long then today I'm told that it will take 21 days. This is nonsense.
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Replies (2)
Vodacom's replyOfficial
06 Apr 2021, 14:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Apr 2021, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mM
moniccahmasetloa M's updateReviewer Update
08 Apr 2021, 00:08I am still waiting for the call 24 hours later
mM
moniccahmasetloa M's update08 Apr 2021, 00:08
Reviewer Update
I am still waiting for the call 24 hours later