DB
Dewald B
1 reviews | Active since Sept 2013
03 Jan 2022, 11:37
Vodacom Fibre constantly down and no resolution
I can never recommend Vodacom fibre to anyone. I constantly I have issues with Vodacom's fibre, I have internet for a couple of days then nothing for weeks, I open service requests and then it gets closed and nothing has been resolved. When contacting Vodacom the Operators are completely untrained and have NO technical knowledge. The only thing at Vodacom that seems to be working is taking people's money.
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Replies (3)
Vodacom's replyOfficial
03 Jan 2022, 13:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2022, 13:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DB
Dewald B's updateReviewer Update
05 Jan 2022, 08:41Let me translate "in due course" = "Never"
DB
Dewald B's update05 Jan 2022, 08:41
Reviewer Update
Let me translate "in due course" = "Never"
DB
Dewald B's updateReviewer Update
07 Jan 2022, 14:42The issue has been resolved and my Fibre is back up(For now),
Unfortunately I still cannot recommend Vodacom due the horrible service received and the untrained call center, and the fact that this is not the first, second or third time my Fibre has been an issue.
The only experience this time that was somewhat "pleasant" was the Fibre tech that restored my fibre connection.
Unfortunately I still cannot recommend Vodacom due the horrible service received and the untrained call center, and the fact that this is not the first, second or third time my Fibre has been an issue.
The only experience this time that was somewhat "pleasant" was the Fibre tech that restored my fibre connection.
DB
Dewald B's update07 Jan 2022, 14:42
Reviewer Update
The issue has been resolved and my Fibre is back up(For now),
Unfortunately I still cannot recommend Vodacom due the horrible service received and the untrained call center, and the fact that this is not the first, second or third time my Fibre has been an issue.
The only experience this time that was somewhat "pleasant" was the Fibre tech that restored my fibre connection.
Unfortunately I still cannot recommend Vodacom due the horrible service received and the untrained call center, and the fact that this is not the first, second or third time my Fibre has been an issue.
The only experience this time that was somewhat "pleasant" was the Fibre tech that restored my fibre connection.