RW
Rezah W

1 reviews | Active since Apr 2013

11 Mar 2025, 11:53

Vodacom Fibre - Constant issues!!!!!!!!

I switched to Vodacom Fiber about a year ago, and I am extremely disappointed. I've been facing daily internet connection issues and have had to call customer service almost every day for the past two months. Every single time they try to help me, the problem never gets solved, and I find myself having to call back the next day to troubleshoot again. These daily calls have been wasting absolutely my time, as I'm on the phone for almost 45 minutes to an hour each time trying to solve this matter.

As someone who works from home, having a strong and stable internet connection every day is crucial for my work. Unfortunately, I have not been receiving that, and as a result, I have had to spend extra money going to internet cafes to get a reliable connection. This is unacceptable.

I am stuck in a 24-month contract, paying for a service that I am not receiving. The lack of a consistent solution, poor customer service, and overall inefficiency have left me incredibly frustrated. I believe I should be compensated for the days without service. I do not recommend Vodacom Fiber to anyone.

0
Replies (1)
Vodacom
Vodacom's reply11 Mar 2025, 12:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team