Vodacom Fibre Connectivity issue.

17 December- no Fibre it is 11 January 2023- no Fibre. all debit orders went off and I must just wait for feedback.

Every day I phone in and ask for a technician to come and look at my router as this is the router that is faulty- no answer. One consultant asked me, why are you phoning so much? Because I need internet, what kind of question is that.

So the one consultant told me on Monday the 9th Jan that the 10th a technician will contact me to come and look at my issue. She was so optimistic that someone will help me.

10th January- no show of this technician, not even a phone call from this lovely promised technician. 11th January- the technician told the consultant that I was contacted but I did not answer, and yes, of course, there was no call on my end. Gave an alternative number, but the tech never phoned the alternative number as well.

So I cancelled my contract with Vodacom, and the sad part is they do not even care if you are helped or not because you are just another customer. They will make the cancellation again with another stupid customer that will think that they will get great service.

My husband tried to just move the billing from my name to his name, a normal cell phone contract and the signed contract got lost and it was never done.

I will honestly never recommend Vodacom.