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sibongile B
1 reviews | Active since Mar 2009
23 Oct 2022, 06:46
Vodacom fibre connectivity
I have experience a lot of connectivity outages this year wtu vodacom and the cause is not load shedding as my neighbours have connectivity. I have been out of service for 5 days now and it seems no one can sort out the problem. I'm dependent on the WiFi to do my job, but each time I have an outage I have to spend money and buy prepaid data so I can be able to get on with my work. At the end of the month Vodacom debit e full amount with no reimbur*****t of the days I was out of connection.
This is purely *****, **** and abuse of the consumer.
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Vodacom's replyOfficial
23 Oct 2022, 09:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Oct 2022, 09:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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sibongile B's updateReviewer Update
24 Oct 2022, 10:35Dear Vodacom
I have been waiting for your promised call from Vuma for more than 24 hours now. When I call the call center your agents promised to get back to me and I'm still waiting. Maybe I should cancel my contract with you as I'm not getting any benefits, but frustration only.
I have been waiting for your promised call from Vuma for more than 24 hours now. When I call the call center your agents promised to get back to me and I'm still waiting. Maybe I should cancel my contract with you as I'm not getting any benefits, but frustration only.
sB
sibongile B's update24 Oct 2022, 10:35
Reviewer Update
Dear Vodacom
I have been waiting for your promised call from Vuma for more than 24 hours now. When I call the call center your agents promised to get back to me and I'm still waiting. Maybe I should cancel my contract with you as I'm not getting any benefits, but frustration only.
I have been waiting for your promised call from Vuma for more than 24 hours now. When I call the call center your agents promised to get back to me and I'm still waiting. Maybe I should cancel my contract with you as I'm not getting any benefits, but frustration only.