Vodacom fibre - Connectivity

Vodacom Fibre’s service has been extremely disappointing. Our fibre network has been down more than 3 days, and there has been no meaningful feedback or resolution from Vodacom.

Every time I contact the call centre, I receive inconsistent and unhelpful updates. They keep blaming a “power outage,” yet only a handful of houses in our estate are affected, which clearly doesn’t add up. There is no transparency and no ownership of the issue.

On my last call, I was told that technicians were already on site, but no one has come to our property and no work has been done. This feels misleading and shows a lack of communication between Vodacom.

For a company of Vodacom’s size, this level of service is shocking. No updates, no accountability, and a call centre that offers no real help. I would not recommend Vodacom Fibre based on this experience.