Vodacom Fibre connection outage - Terrible service

I'm quite frustrated with Vodacom's Fibre service and support. My connection has been down since Wednesday (more than 48 hours), and I've made four calls to them and two to Vumatel after one Vodacom support person told me that the issue was on Vumatel's side. On three of the Vodacom calls after listening to music that is probably nobody's taste for a long long time I was put through exactly the same process of rebooting my router and waiting for a long analysis by the support person. I now do not believe it is Vumatel, as my neighbor who uses a different service provider from Vodacom is connected although we're all on Vumatel's infrastructure. My wife and I both work from home and this has a serious impact on our work and deadlines. My son asked me why I don't just switch to another service provider. I honestly would, but of course I'm tied into a contract.