Vodacom fibre Connection not working

Vodacom fibre network has let me down, I have been experiencing internet connectivity problems from the beginning of February 2024 until today. I have called numerous times to log calls for them to fix my router because they say they don’t see it online sometimes, but some other days they see it but still on my side I can’t pick up the network on any of my devices. Thursday the 29th at 20:00 I lost connection completely and I called in the call got dropped and an agent never called me back as their paying customer I called again second time one agent said he will log a call to the technician but he never send a message or email with the ref no as he said he would.

I called again Friday afternoon I spoke with another agent who checked if my call was logged with technician but she found that the previous agent never mentioned what was the problem. I still don’t have the network and I pay them every month. Vodacom must send out the technician to fix this and stop the run around.