kM
kelvin M
1 reviews | Active since Aug 2013
03 Nov 2022, 19:49
Vodacom fibre connection nightmare
I recently installed fibre at my house and firstly the installation done was poor and unprofessional and cable kept breaking. Now I am paying for fibre and yet it is not working. The installation guys cannot be bothered. And this is the 3rd time they will be coming for the same shoddy installation, if they bother to come at all.
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Replies (3)
Vodacom's replyOfficial
04 Nov 2022, 08:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2022, 08:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
kM
kelvin M's updateReviewer Update
27 Nov 2022, 12:11Thank you for your email, still nothing has happened. I did receive an email that it has been escalated, but i am due to pay for a full month when i did not have my wifi back. The request no. is Service request SR***, this is unfair. Totally unfair.
kM
kelvin M's update27 Nov 2022, 12:11
Reviewer Update
Thank you for your email, still nothing has happened. I did receive an email that it has been escalated, but i am due to pay for a full month when i did not have my wifi back. The request no. is Service request SR***, this is unfair. Totally unfair.
kM
kelvin M's updateReviewer Update
07 Dec 2022, 17:25The same fibre support team came back and did exactly the same wrong thing they have been doing, this is after i waited from end of October. This is beyond poor service, this is ********, especially after you billed me for a whole month without fibre. I will be cancelling my subscription as this has been the worst service ever from such a big company as vodacom.
kM
kelvin M's update07 Dec 2022, 17:25
Reviewer Update
The same fibre support team came back and did exactly the same wrong thing they have been doing, this is after i waited from end of October. This is beyond poor service, this is ********, especially after you billed me for a whole month without fibre. I will be cancelling my subscription as this has been the worst service ever from such a big company as vodacom.