Vodacom Fibre connection issues with no resolution after more than a week!

We have an issue with our Vodacom Fibre connection. The connection keeps on dropping and we have to continuously reboot our router. I logged a service request on the 3rd of June 2026, reporting this SR Number - SR*** and received an email stating that the query has been escalated to their second line support team and that they would have contacted us within 24 hours. Well, it has been more than a week now and we have had absolutely no feedback and the issue still persists and is getting worse. Why should we pay for something that we can barely use?