Vodacom Fibre connection

Item: Vodacom
Rating: 1
Author: Dineo S

Horrible service at Vodacom, 3 weeks without internet, I call everyday they just close my ref number without resolving my issue . Very unprofessional. I regret changing a service provider, less than one month using there router it’s now disconnected without any reason. Even their agents don’t know why my internet is off , useless Vodacom horrible service ever . I work from home and now I need to keep buying data while paying for WiFi.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Mar 2023, 07:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 Mar 2023, 07:06

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Dineo S's updateReviewer Update

04 Apr 2023, 08:39

This is the 4th week now I’m still not assisted. I’m terribly disappointed. It’s like no one knows what they are doing . Horrible service VODACOM Fibre.

Dineo S's update04 Apr 2023, 08:39

Reviewer Update

This is the 4th week now I’m still not assisted. I’m terribly disappointed. It’s like no one knows what they are doing . Horrible service VODACOM Fibre.