Vodacom Fibre Connection

Vodacom...... what kind of SP are you. Do you really treasure your clients. Ive been with Vodacom since your first cell phone contracts started. My internet connection have been off since Saturday. Ive called twice on Saturday and I asked for a SR nr only to be told its a lot of clients that has a Vumatel fibre line and they aware of the problem. Sunday called 3 times still nothing and was told they working on it and they well aware of the problem. Monday still nothing. Called again and Shamier gave me a SR and tried assist me said he will get back to me. Never did. After an hour I called again and got through to NEIL GALLANT. The most arrogant, ******** and wants to tell me about the internal process that has ZERO to do eith me. I gave you 3 days to sort out my internet and still nothing. Im paying for a 24/7 service. All the consultants tell you the matter is being attended to. Vodacom has been deducting my payments for +-15 years now. I called again only to find out that 2nd line support needs to sort out my problem and the only work 8:00-17:00. How the hell when there is a crisis can Vodacom technicians not be working to sort out this connection issues?