Vodacom fibre connected without Internet

We've been without Internet access since last week Thursday (7 Mar 24), constantly says connected without Internet yet when we phone vodacom, they make you perform a series of tests and then say there's nothing more they can do. Mind you, we've been phoning every single day and they make you switch the router on and off every single time. This does absolutely NOTHING ! Vodacom says they escalate the matter every time we phone, which is quite a few times every day since last Thursday, yet nothing has been done. And today we get an SMS saying the issue has been resolved BUT ITS STILL NOT WORKING. Vodacom, you guys are ridiculous