Vodacom fibre connected within days!

I recently moved homes and after being extremely disappointed by my existing fibre service provider, Mweb, I reached out to Vodacom to enquire about fibre options.

On 5 February Vodacom confirmed they had received my request and I was provided with a service request number. On 6 February I was contacted to do my application - all of which took probably 20 minutes if even that long.

On 7 February I received a notification that my router was received by the courier and would be delivered within the next few days.

On 10 February I received a notification from the courier that my router is being delivered that day. Vodacom then contacted me within about 2 hours for activation, and after providing them with a few photos... within the hour, I was connected and activated with my new fibre line.

What a pleasure it has been to be kept in the loop, to be called without having to constantly reach out myself, to have a good customer experience - all of which could not be achieved by Mweb in 2 weeks.

Well done Vodacom - I did not think it was possible, but you have impressed me!