Vodacom Fibre completely unacceptable service!!

We have been without connectivity since the 24th May, that is almost a week ago. Have been on the line with Vodacom fibre 3 times now, trouble shooting done, cant find the problem. Why is it a week later and still no technician is sent out???? Was on the line with a very nice guy this morning but nothing he can do, we apparently have to wait. This is soooooo unacceptable. Have kids writing exams, have a business to run, have told them this is urgent!!!! As a family we have 6 accounts at Vodacom, seriously feel like cancelling all of them. Worst part is, when there is no connectivity, we have to hot-spot from our phones, I suppose this could be profitable for Vodacom?