Vodacom Fibre completely and utterly useless

I signed up with Vodacom Fibre as my ISP but I still dont have internet even though Vumatel installed the fibre box almost 2 weeks ago. I've called Vodacom everyday for updates, I've been told many times that they will call me back to give me an update. I have never been called by Vodacom to give me an update, they are even screening the call and take super long to answer my calls because they know my number. Initially I was told that Michael van Wyk has to pulled the settings and he hasn't updated my SR in over a week. I've spoken to 3 supervisors at Vodacom fibre already and nobody can tell me when this will be sorted. They keep talking about a back office that needs to do something. They are just useless, the latest story I was told is that my fibre box has a duplicate ISP and I should cancel with them first....this is after I told them that this is a new installation and couldn't be with a different ISP....I have confirmed this with Vumatel as well. I have since instructed Vodacom to cancel my order since I still am not connected. This is just to inform you that I will take no liability for any costs because Vodacom Fibre is *********** and should not be a fibre supplier, if you cannot do this get out of the market. You suck..... This has been a painful experience, nobody should use Vodacom as their fibre provider, they are just utterly useless. I would not recommend Vodacom fibre to anyone, avoid like the plague.....please!!!!