SP
Sangyong P

1 reviews | Active since Mar 2020

13 Mar 2020, 13:36

Vodacom Fibre Complaints - The worst service in the world

VODACOM IS THE WORST FIBRE SERVICE IN THE WROLD.

I moved house 1st of Feb 2020. Before moving, 27 Jan 2020, I've requested relocation service to Vodacom service centre. And I've wait one month(Vodacom requested). There was no feedback about relocation service for that one month. Anyway I've waited. From 27 Feb,after one month , I've contact the call centre again and again more than 15times(almost every day) ,wanted to know how the relocation process is going. Every time they said 'it will arrange soon', 'I'm escalating this case to my manager', 'Installer will contact shortly', but there was no feedback up to date. I'm still waiting their feedback and installation for using internet. It's already past almost 2 months. I suggest don't use Vodacom Fibre service. Definitely this is the worst fibre service in the world.

0
Replies (2)
Vodacom
Vodacom's reply15 Mar 2020, 20:31
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 
SP
Sangyong P's update17 Mar 2020, 11:33
Reviewer Update
Still NO Contact!!!!!!!!!!!!!!!!!!!!