🚨 Vodacom Fibre Complaint – Small Business Impacted for Over a Month

🚨 Vodacom Fibre Complaint – Small Business Impacted for Over a Month 🚨

I am extremely disappointed with the level of service I have received from Vodacom Fibre.

My fibre line has been down for over a month, which is completely unacceptable—especially for a small business that relies on stable internet connectivity to operate. This outage is far beyond any reasonable Service Level Agreement (SLA), and during this time, I have:

- Lost business and revenue - Experienced operational disruptions - Been unable to serve my customers effectively

What is even more frustrating is that I am still being billed for a service I have not been able to use.

This situation is not just inconvenient—it is financially damaging.

I am therefore demanding the following:

1. Immediate cancellation of my fibre contract without penalties 2. Full credit/refund for the entire downtime period 3. Urgent resolution and formal feedback on this matter

If this is not resolved promptly, I will escalate the matter further through relevant consumer protection channels.

This level of service is unacceptable for any provider, let alone one servicing business clients.