DB
Diane B
1 reviews | Active since Sept 2010
09 Dec 2025, 15:11
Vodacom Fibre complaint - always increasing the subscription while speed does not change
Great Move Vodacom Fibre! Get your 6% increase in while the inflation target rate has been set at 3%! Nasty pre-Christmas surprise to see my monthly payment will now be R939 with no increase in line speed - talk about adding value... What a way to go and we are held hostage in the suburbs because we have no other choice...You perhaps trying to make your money back that you lost in the Makate saga?
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Vodacom's replyOfficial
10 Dec 2025, 07:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2025, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DB
Diane B's updateReviewer Update
12 Dec 2025, 14:50The stock standard phone call was made so the ticket could be closed - offered no help - just to say I would have received the email telling me about the price increase! Take it or leave it hey Vodacom?
DB
Diane B's update12 Dec 2025, 14:50
Reviewer Update
The stock standard phone call was made so the ticket could be closed - offered no help - just to say I would have received the email telling me about the price increase! Take it or leave it hey Vodacom?