Vodacom fibre complaint

I would like to lay a complaint as I have received terrible services with regards to the Fibre line I opened on the 26th July 2020.

I have called and even went into store multiple times, still I haven’t gotten anywhere. I am still waiting for the fibre line to be installed. I tried canceling my contract due to the services I have received. I then got a quote of almost 18 000 for a line that was not even installed yet, I got billed and then received an incorrect billing email but the money has still not been put back into my account, I also received and invoice for fibre that will go off on the 31st October 2020. I am honestly very upset because I am the customer yet I need to literally hunt for answers with my service provider.

Every time I went into store or even called the fibre call center I am promised answers and a phone call which I still haven’t received. I have been sent multiple service requests which hasn’t made a difference. While in store at The Waterfront on the 23th October, one of the employees called the fibre call center to find out what is happening and they could not give any answers. The people who are supposed to come install the line did not have an answer as to why they did not contact me for a date to install the WiFi. Fibre is active in my area which is why I don’t understand why exactly they are taking this long with the installation.

I then went into the waterfront store on the 1st November and requested my contract and stayed until I got answers. The staff at the waterfront branch got into contact with management and they agreed that I shouldn’t have gotten a cancellation fee of almost almost 18 000. They also called me the day after I was in store saying that they saw that the fibre wasn’t accessed and no data was used. They then said that they will email me once they clear my cancellation fee and refund me for the months that they billed me without receiving any service. Yet once again i have received an invoice for the end of November meaning that I will be billed once again.

I even sent a complaint email to one of the staff members at Vodacom waterfront and the employee sent it off to management but yet again no reply.

The service I have received is very unprofessional.