Vodacom fibre complaint

I would like to lodge a complaint about the service recieved with a Vodacom fiberline issue. We work from home and are dependent on internet access. I lodged my first request on 9 July. After numerous phone calls and self help services my internet is still not working. They booked a technician to come out on Monday 19 July and the person could not make the appointment and could not reschedule so they logged the request as completed. I had to phone yet again and get a new reference number and the whole process starts from the beginning. Up to date I still have no internet and no solution to this problem.