Vodacom fibre complaint

I app**** for fibre in July 2020, one of the consultants captured my address wrong on the system even though the contract showed the right address, I called in a million times to rectify this with Vodacom and spent alot of time and money on airtime trying to sort this out. They also started debiting from my account more than R1000 rand every month that they refused to return or speak to me about so now every month i have to go to the bank to reverse and stop as the reference and the amount changes every month, even though fibre wasn't installed and I didn't get the free data promised. I don't even know what the debit is for as it is way more than my fibre would have cost and every consultant I speak to seem useless in solving the problem, not even the manager can help or is willing to talk to me she said she will investigate and even after I explained to her it seems that she was not even listening as she just sent me a email with a bill and closed the ticket. After months of struggling with this in the end they cancelled my application because of the wrong address and didn't even notify me and today May 2021 they are telling me they will not be able to assist and I have to do a whole new application.. this is disgusting and unacceptable customer service they might as well employ deff people as there consultants have zero listening skills and have no idea how customer service works