Vodacom Fibre complaint

I have had no fibre at home for five days, I work from home and have spent an additional R400 on data. Every time I call the call call -centre I get no assistance and they send me from pillar to post. Only on the 4th day would they even log a ticket. 1st saying I must wait 24, then 48 hours. Unacceptable service my problem is still not resolved but I will be expected to pay my full bill at the end of the month.