Vodacom Fibre client services

Vodacom Fibre Signed up for Fibre recently through Vodacom. What I liked was the fact that I was offered a month to month contract so I could give notice and cancel and the only downside would be I would need to refund tpro rata, he installation charge of R1700 odd if I left within the first 24 months. Hoping that I would not need to consider this option I was only to glad to get away from my previous ADSL supplier Telkom. The new fibre line has been buffering a lot the past week. I did not expect Fibre to buffer since the one thing my ADSL did not do when it worked was buffer. This afternoon the internet is down completely and now amount of effort seems to resolve the problem. So I call the Vodacom client service call centre number from Google search *** and i hold on to get through to a staff member for 30 mins. Eventually I give up but not before learning a valuble lesson. Before signing up for any service in future, phone the call centre and decide based on that experience if you would deal with such a company or not. Vodacom call centre option one is sales. Option two is progress on sales order and servicing an existing client is the last priority at option three. Granted my call was after hours so Ill give them the benefit of the doubt and call in the morning if the problem persists.