VODACOM FIBRE CLIENT SERVICE NON EXIXTING

I App**** for fibre in September 2020, Took a long tiime but eventually received the emal for the booking of installation on 17 Desember 2020 between 13h00-17h00. Waited the whole day, stayed at home, but no one pitched up. I phoned at 16h47 and a man at client service(***) told me maybe they didnt make it but they wont come before 5 that day. On the 18th Desmber at 9:52 I phoned to ask when it will be installed now and was told by a lady that she will send an enquiry to them to make a new booking for installation. I phoned again on 20 Desember at 10:53 and still no new booking was made. 28 Desember at 13:24 once again no new booking made. and was told the query will be escalated to another department. Today 4 January at 16:37 I phoned and was made to hold the line for 27 minutes while Zodwa tried to find out what is going on, She gave me no answer and at 17H04 the call was dropped. I already received the vodacom router in October. I had a month free but that has passed and it seems like the router was disconnected. If this is the way that Vodacom is going to manage and support their new fibre clients I strongly suggest that Vodacom invest in client service training and doing bussiness asap.