mM
moshe M
1 reviews | Active since May 2011
03 Aug 2023, 19:10
VODACOM FIBRE CHARGING ME AND I DONT HAVE ANY PRODUCTS!!!
out of nowhere, Vodacom started debiting me for the last 3 months for fiber I spoke to them they admitted its an error gave me the case number and assured me it will be refunded and won't keep debiting me but yet they did it again now this month!!! so frustrating
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Aug 2023, 08:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Aug 2023, 08:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mM
moshe M's updateReviewer Update
13 Aug 2023, 11:16good day, a consultant called Dean did contact me on the 04th of August but he said the same thing that he is investigating the matter and will get back to me but again he didn't that's now the 3rd time I've been told that.....
mM
moshe M's update13 Aug 2023, 11:16
Reviewer Update
good day, a consultant called Dean did contact me on the 04th of August but he said the same thing that he is investigating the matter and will get back to me but again he didn't that's now the 3rd time I've been told that.....