RJvR
Riaan Jansen van Rensburg

1 reviews | Active since Jun 2023

09 Jun 2023, 08:31

Vodacom Fibre (Changing contract without notifying you)

I am a Vodacom Fibre Client. Their infrastrucutre provider changed their infrastructure to accommodate the lowest line speed to be 80mb/s and not 50mb/s anymore. Without notifying me they changed it to a 150mb/s line. I noticed it on my bill (+- R500) more. When I phoned them, they advise they were forced to do that. I asked multiple times why did they not phoned me but with no answer. They say they are not will refund and that is how it is.

0
Replies (2)
Vodacom
Vodacom's reply09 Jun 2023, 09:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RJvR
Riaan Jansen van Rensburg's update09 Jun 2023, 18:47
Reviewer Update
Accordingly? What is the outcome? I am awaiting feedback.......