Vodacom Fibre

Vodacom truly is such an unreliable service provider of which I have had less up-time than that of the infamous Telkom. I have an issue with either 'the tower' or 'the router' every week that leaves me without internet for up to 3 days.

When you log a service request, they only get back to you after 2 days and then it is back and forth with them to sort the issue out which further takes DAYS! My home has no internet and my company is now also affected by Vodacom, of which I have lost THOUSANDS of rands due to their terrible service.

I have sent in service request after service request, via phone calls and via the Vodacom Fibre application, and nothing seems to help.

Only reason I went with Vodacom is because they are the only service provider (at the time) in my area for fibre. They are expensive, they are unreliable and their service is absolutely atrocious.

I was with Mweb for 10 years and never had issues like this - in fact I was off only 5 times for less than 5 hours of a decade... I am offline at least 30% of the time with Vodacom in recent times and no one (call center agents, technicians, managers) cares or is knowledgeable enough to get this sorted.

I am moving over to another service provider and, at this point in time, over 70% (as of the AGM held 2 or so weeks ago) of the residents in my community/estate are also making the change due to the EXACT same experience as I am having.

What a mistake it was dealing with Vodacom.