vodacom fibre

Vodacom fibre cancelled my connection on their own accord and they are so incapable of reconnecting it!!!! The call centre is useless - the FTTH Regional Manager Lethabo Kalamula called me apologizing about his incapable team and how sorry he is that it happened lalalalallalalall - he promised me that i would be connected yesterday and still nothing - he is ignoring my calls and emails and now my line is LOCKED to vodacom and i want to join another provider, and i cannot!!! I am so furious as they have me tied into a contract for 2 years and now i cannot even join with someone else and they are unable to re-instate my line!!!!! They dont know who cancelled my connection and who gave them the authority. But they are just incapable of re-connecting it - I mean really!