PW
Papa W
1 reviews | Active since Dec 2020
20 Mar 2023, 16:43
Vodacom Fibre
My internet went down Friday the 17th of March 2023 around 12noon(according to my helper). I contacted vodacom early Saturday morning and consultants proffessed ignorance. Called again and told we are investigating we don't know what's the problem at this stage, and this is now over 24hrs with no internet access.
Today is Monday the 20th and still no feedback or communication from vodacom. Twitter consultant last question was my identification number and I don't know if that will help them solve my problem.
The area in question is Noordwyk, Midrand. Ironically I am just across vodaworld. Useless
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Vodacom's replyOfficial
21 Mar 2023, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Mar 2023, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PW
Papa W's updateReviewer Update
22 Mar 2023, 16:34so from friday till today you are still investigating? seeing that you are yet to give me feedback
PW
Papa W's update22 Mar 2023, 16:34
Reviewer Update
so from friday till today you are still investigating? seeing that you are yet to give me feedback