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Replies (4)MH
Matthys H's updateReviewer Update
26 Nov 2020, 08:12 Three months ago we app**** for Vodacom Fibre. After a full month of struggling, we mutually agreed that they cannot deliver as promised because their service provider Frogfoot did not do what had to be done. I was then assured that I would not be billed for installation because they did not deliver the same. Two months later I get a statement on the Vodacom App indicating an installation fee of R1700.00 I immediately contacted Vodacom Ftth to ask what the invoice is for. I have been struggling for three weeks now to get the matter resolved and every time I get told that they are working on it. They have since deducted the money from my account. I literally phone and email every day and no one is helping me. It is pathetic that they can do this to a person and have no remorse or respect to follow up and fix their mistakes. If I knew this is the way they handle their customers, I would never have upgraded our other contacts with them. We have been loyal Vodacom 4U customers for the last 13 years and this is how they treat us. There is no loyalty from their side.
MH
Matthys H's update26 Nov 2020, 08:12
Reviewer Update
Three months ago we app**** for Vodacom Fibre. After a full month of struggling, we mutually agreed that they cannot deliver as promised because their service provider Frogfoot did not do what had to be done. I was then assured that I would not be billed for installation because they did not deliver the same. Two months later I get a statement on the Vodacom App indicating an installation fee of R1700.00 I immediately contacted Vodacom Ftth to ask what the invoice is for. I have been struggling for three weeks now to get the matter resolved and every time I get told that they are working on it. They have since deducted the money from my account. I literally phone and email every day and no one is helping me. It is pathetic that they can do this to a person and have no remorse or respect to follow up and fix their mistakes. If I knew this is the way they handle their customers, I would never have upgraded our other contacts with them. We have been loyal Vodacom 4U customers for the last 13 years and this is how they treat us. There is no loyalty from their side.
Vodacom's replyOfficial
26 Nov 2020, 09:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2020, 09:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MH
Matthys H's updateReviewer Update
26 Nov 2020, 09:20It has been three weeks and every day I get told a consultant will get back to me and they don't. All I ask is that someone takes ownership and get the matter resolved. We have been loyal to Vodacom for 13 years and this is how we get treated now. We have four other contracts with Vodacom. I am so disappointed for upgrading a few months ago. If I knew then what I know now, I would have cancelled all contracts. Can we get some accountability and a contact person to deal with. The call center staff are not equipped to assist and Peter Ganca clearly is not concerned enough to get the matter resolved. I have given my phone number to the staff so many times and asked for a manager / supervisor to phone me back but .......
MH
Matthys H's update26 Nov 2020, 09:20
Reviewer Update
It has been three weeks and every day I get told a consultant will get back to me and they don't. All I ask is that someone takes ownership and get the matter resolved. We have been loyal to Vodacom for 13 years and this is how we get treated now. We have four other contracts with Vodacom. I am so disappointed for upgrading a few months ago. If I knew then what I know now, I would have cancelled all contracts. Can we get some accountability and a contact person to deal with. The call center staff are not equipped to assist and Peter Ganca clearly is not concerned enough to get the matter resolved. I have given my phone number to the staff so many times and asked for a manager / supervisor to phone me back but .......
MH
Matthys H's updateReviewer Update
27 Nov 2020, 08:50Yet another day has gone by and absolutely not feedback or assistance from the Vodacom staff. What does a person have to do to get assistance?
MH
Matthys H's update27 Nov 2020, 08:50
Reviewer Update
Yet another day has gone by and absolutely not feedback or assistance from the Vodacom staff. What does a person have to do to get assistance?