Vodacom Fibre

Poor service, and no feedback or escalation when there is an issue. In May I logged a call with poor fibre speed, I was told it was a hardware issue and that someone would contact me, after 3 weeks no one contacted me, when I followed up again i started at the beginning of the que..after...after which i decided to cancel the service. again no response except the normal criptic e-mails with "status update" and nothing else. I again followed up a week later only to be told the cancelation request on Vodacoms side was not handled properly and now i would again need to wait a month for the cancellation to be actioned. I am very annoyed and just want to speak to any person that has any authority.