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Adrianne C

1 reviews | Active since Jan 2018

07 Oct 2022, 16:24

VODACOM FIBRE

BY FAR THE WORST CUSTOMER SERVICE. Been waiting almost an entire week for my fibre to be activated. I had to call vodacom every day since Sunday 02/10 to query the status of my activation and today 07/10 they said my router needs to be reconfigured, but I will need to wait another 24hours. How can you even offer this bad service, but promote your business so highly? I am appalled, disgusted, annoyed and frustrated. The fact that not one consultant can actually help or solve the problem is beyond me, why then even have the position?

DO NOT MAKE USE OF VODACOM FIBRE!

0
Replies (2)
Vodacom
Vodacom's reply07 Oct 2022, 16:52
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AC
Adrianne C's update07 Oct 2022, 19:32
Reviewer Update
No consultant has attempted to make contact with me. Even to resolve a complaint can't be done...