QJ
Quinton J

1 reviews | Active since Jan 2022

01 Mar 2022, 06:22

Vodacom fibre

A few months ago, vodacom staff were doing house to house visits to get people to sign up on their fibre deals which was still being rolled out in the area.

I've signed up with them

A router was sent to me which gave me a 100GB for free for the month while I'm still waiting for the fibre to be installed

After the first month of the 100GB free, I started to pay a R599 for each month thereafter for the router and data I'm using.

Come the third month of paying, vodacom decided to deactivate the router I'm using without any notice. they canceled it early December. I noticed that I can't access the internet or netflix or something. decided to call them. they told me that they canceled to fibre installation as it was taking to long. THAT'S EARLY DECEMBER.

I decided to let it be

End of December they debit my account again of R599 although they told me that they have canceled on me. I reversed the payment of December and "sommer" end of November also out of being mad now.

they still attempting to debit my account end of each month but no one contacts me to discuss the matter. they even attempting to debit almost R2000 from my account. Haibo Vodacom.

End of Feb 2022 they till debiting me

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2022, 07:14
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
QJ
Quinton J's update01 Mar 2022, 07:22
Reviewer Update
Hi
Morning

Same old story that someone will contact me

But it does not happen

In the meantime you still trying to debit my account even if you ( vodacom) were the once cancelling the service

Weak vodacom weak