Vodacom fibre cant get billing right

Item: Vodacom
Rating: 1
Author: Conroy S

I have logged an SR*** that was closed /Resolved but i was billed again . This issue has been going on since January 2021 . Subsequently i have logged many SR that vodacom keep closing : SR*** - Closed SR*** - Closed SR*** - Open SR*** - Closed SR*** - Open SR*** - Open Below is the email i received from Peter Ganca : I hope this email finds you well. I have passed a credit of R992.31 for the billing dispute of the fibre service, we apologize for any inconvenience caused. I trust the above is in order. This service request will now be closed. Many Thanks and Kind Regards, Peter Ganca Vodacom FTTH Support ***

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Vodacom's replyOfficial

19 Apr 2021, 11:58

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Apr 2021, 11:58

Official